Find out about the many advantages of SMS software
A medium-size business aviation operator was noticing two seemingly unrelated issues recurring on a regular basis. The first was hangar rash. The planes were getting scratched or dinged when the pilots hangared the aircraft, causing the maintenance crew to complain that the pilots needed to be better trained.
The second issue was that the post-flight forms for dispatchers were not being filled in correctly. The dispatchers thought the pilots were being lazy or disrespectful.
Looking at the data generated by their safety management system (SMS) software, the operator realized that these issues always occurred after the same long flight. It turned out that these issues were very much related due to the crew being fatigued. The solution was not to further train the pilots, but to let the maintenance crew hangar the aircraft, and to give the pilots an extra day to complete the paperwork for the dispatchers.
The more you’re involved with safety – and the Safety Management Systems in your operation – the more SPIs can be meaningful to you. With SPIs, organizations can nurture a performance-based safety management.
